Before the hard conversation, set the frame

A hard conversation goes sideways when you lose the thread in the heat of it. Decide how you want it to feel, where it ends and what you say first, before you walk in.

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• Three printable pages: set your intent, then frame it in four steps

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Print it and fill it in before the conversation, not during it. Answer the “Ask yourself” questions first, then write your conversation points. I’ve also emailed you a copy.

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A guideby James Christensen